![]() ![]() Quality customer service is the only way to activate word-of-mouth marketing, which is more valuable than any paid advertising. consumers say they spend more money only to ensure a great customer experience.īesides an opportunity to increase your profits, great customer service is also a way to create loyal customers, which, according to The White House Office of Consumer Affairs, are worth 10 times their first buy.Īnd it’s not just money. Outstanding service has grown so important that 7 out of 10 U.S. On the other side of the spectrum was the Norwegian Cruise Line’s attempt to repair a ship while 2,000 passengers were trying to relax. Back in 2014, Trader Joe’s was all over the news after an employee made an exception and delivered food to an elderly man of 89 who was snowed in. We’ve seen companies rise and fall because of how they serve customers. There is no doubt that great customer service is the cornerstone of a sustainable, profitable business and having the best customer service software is key to delivering this service.
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